Before the advent of the Internet, hoteliers did not have online bookings, since most of the guests were walk-ins and the information collected was limited. The use of the Internet and technological developments revolutionised the way they interact with clients.
With online bookings gaining popularity it became a necessity to have a world-class booking engine for a website to improve profitability and deal with a steady rise in online bookings.
Just some of the benefits are:
With a day to day operations increasingly complicated and excessive work overflow it takes time to get work done. Having a PMS in place helps to automate processes and give staff more time to attend to the guest’s needs. Having a well-designed PMS will help to save time on manual tasks and lead to greater efficiency.
More transparency in communication:
For no issues to arise it is essential for there to be transparent communication at all times between the hotel staff and guests. There has to be clear communication and both parties need to be on the same page. Having a well-designed PMS makes it easy to be well connected with all departments and guests at all times. This helps to improve customer satisfaction levels by serving them better.
Having a well-integrated PMS with channel management facilities carries immense benefits. This makes it easy for the business to markets across multiple channels ranging from GDS and OTAs to retail travel agents. All of the bookings can easily be managed by one system connected to all these distribution channels. This helps to reduce the risk of human error or making any mistakes to impact the guest experience.
Improved revenue strategies:
One of the biggest benefits of having a PMS system in place is it enables to formulate data-based strategies using the KPIs. The three indicators required are revenue per room, average daily rate and gross operating profit per room. These help the business owner to carte and execute an effective revenue strategy. Over the long term, these indicators enable a business owner to be able to better assess and judge performance over a time period. It leads to making informed decisions and improves the generation of revenues.
One of the most annoying aspects for guests is a delay taken in checking them in or out. It is necessary for all of these processes to be efficient and a seamless process. Having a PMS is of immense help as it helps in these tasks like booking, housekeeping, check-in/outs etc. Hotel staff can easily and efficiently carry out these processes that help to improve overall productivity and improve the guest experience.
Monitor in real-time: Hotels that operate all through the year need 24-hour monitoring with the business owner needing more efficient control over the business. A PMS offers the benefit of remote access from any place at any time. It offers the unparalleled flexibility to review each and every booking and make any modifications if the need arises.