- Think out-of-the-box: Provide as much assistance as you can to every customer. Travellers today love to explore. Suggest them local attractions to help them see and know the city better. For instance, you can plan an evening of games to keep your guests entertained during the after hours. This helps them relax if they are on a work trip or makes them enjoy their holiday to the fullest.
- Promote direct booking: Introduce your guests to offers and attractions they can avail if they book directly with you. Hand out your services and USPs. Advertise the benefits of booking direct while they are at the property. This is your golden chance to impress them and boost direct bookings.
- Connect with them: Request them to fill surveys to improve or complement your services. Get reviews, make them leave behind their email address or numbers for you to share your best and exclusive offers only with them.
Increase Direct Bookings This Quarter? #1
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